Customer service is a certainly substantial section of any business.
Customer service is a driving force when it comes to sales.
If you have good purchaser service, then you will always have good sales. Customers come back when they believe like they have been treated fairly and with dignity and respect. At the medical and recreational marijuana dispensary, the manager says that the purchaser is always right! When we have a question, we side with the customer. The people I was with and I never ask questions when they return items. Our shoppers can get a full refund if they are disgratified with the product for any reason, then even if they have vaped the entire jar of concentrate or smoked the entire fifth of marijuana, The people I was with and I Still replace the product. The people I was with and I make a notation on the customer’s account as well, however we make sure that the purchaser leaves the marijuana dispensary ecstatic every time, however unfortunately, it is impossible to make every single purchaser ecstatic. A good example of that occurred Last week when a purchaser was getting upset with the manager of the medical and recreational marijuana dispensary. The guy did not have an id, but he tried to show an old library card that did not have a picture. The man looked like he might have been homeless. The people I was with and I certainly were not trying to keep anyone from buying recreational or medical marijuana products, however the law is certainly strict. Without a valid state ID we are not allowed to sell marijuana to anyone. The people I was with and I had to escort the man from the property after he wouldn’t take no for an answer.