A customer called the marijuana delivery service & localed an order, but the customer called around 8:15 in the night, but the two of us did not have a driver available until nearly 10:00 p.m, however i sent the driver to the hotel with the order, not many of minutes after the guy left, the customer called & I assured him that our driver was on the way with the items that he ordered.
15 minutes later, the same customer called again.
I actually thought the driver would have been there by then & I was surprised to get a eighth PC call from the driver. I told the guy to wait a couple more minutes, because the driver was on the way with all of the orders. Next I got a PC call from the delivery driver. The guy sounded very irritated & irritated; He informed me that the desk clerk would not let him go into the hotel, because the name on the cannabis order did not match any of the names of registered guests in the building. I did not have any extra information to supply the guy other than the number of the room that ordered the items. I had the caller ID from the person who tried to call about the order a few minutes earlier. I called that person & I told the customer that our driver was stuck in the lobby & having trouble with the hotel desk clerk. The customer agreed to walk down to the lobby to pick up the order. The desk clerk never even apologized to the driver for the misunderstanding.